Before you cancel
Consultation cancellation rules should be visible before payment and again inside booking details.
Booking outcomes
Before the session
The exact cancellation window and any fee will be presented on the booking review screen before payment.
Rescheduling
Eligible bookings can be moved to another available slot without creating a second charge.
No-show
A booking may be marked as a no-show when the participant does not join within the stated waiting period.
Expert cancellation
Users can choose an eligible refund, reschedule or select another available expert when the booked professional cannot attend.