When a refund may apply
This policy explains how eligible consultation and subscription refunds are handled.
How cases are handled
Expert cancellations
If an expert cancels before a consultation, an eligible refund is returned to the original payment method.
User cancellations
Eligibility depends on the time remaining before the scheduled session and will be shown before cancellation is confirmed.
Technical failure
Verified platform failures that prevent a consultation may qualify for rescheduling or a refund after review.
Processing
Payment-provider processing times can vary. Venxa shows the refund status in the booking details.